Frequently Asked Questions

Here are some of the most frequently asked questions our staff answers. Our job as your dentists is to respond to any inquiries you might have in a way that takes into account your particular dental situation. Never hesitate to ask us anything in person when you visit us for a dental appointment!

WHAT SHOULD I EXPECT ON MY FIRST VISIT?

Your initial appointment will often include a consultation where your diagnosis and available treatments are explained. On some occasions, the procedure might be done the same day as the consultation. Expect an evaluation and a follow-up appointment for treatment on a different day if you have a complicated medical history or treatment plan.

WHAT DO I NEED TO BRING ON MY FIRST VISIT?

Please assist us by bringing the following information:

  • If you have dental insurance, bring your account and plan information. This will save time and allow us to help you process any claims.
  • A list of medications you are presently taking.
  • Please alert us if you have a medical condition that may be of concern prior to treatment (for example; diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) and if you are currently taking any medication such as heart medications, aspirin, anticoagulant therapy, etc.
  • If a referring dentist or physician has taken x-rays, you may request that they forward them to our office.
  • Your surgical referral slip and any x-rays, if applicable.

IMPORTANT: All patients under the age of 18 years of age must be accompanied by a parent or guardian at the consultation/exam visit.

DO YOU PROVIDE DIRECT BILLING TO MY DENTAL PLAN?

Gateway Dental Clinic offers direct billing services where available and accepts all dental insurance types for your convenience. If there happens to be any shortfalls in insurance coverage, you are responsible for paying any balance that remains after your insurance has paid.

WHAT CREDIT CARDS DO YOU ACCEPT? WHEN IS PAYMENT DUE?

We accept payment by Visa, MasterCard,  direct debit and cash. Payment is due at the time service is provided. If you have questions regarding your account or payments, please contact our office at 780-623-4226.

HOW CAN I TRANSFER MY RECORDS FROM MY PREVIOUS DENTIST?

Our staff will contact your former dental clinic and request that the records are sent over so we have a complete picture of your dental history going forward.

For further inquiries or to book an appointment please call our friendly staff at

Visit Us

10213-101 St, Lac la Biche, AB T0A 2C0

(780) 623 4226

Office Hours

Mon

Tues

Wed

Thurs

Fri

Sat

Sun

8:00 AM to 5:00 PM

8:00 AM to 5:00 PM

8:00 AM to 5:00 PM

8:00 AM to 5:00 PM

8:00 AM to 4:00 PM

Closed

Closed

Inside Gateway Dental Clinic